Providing customer-focused support is at the heart of our business, offering a proactive, flexible approach to customer service. We have dedicated technical support teams to assist our clients with product questions, technical queries and training to ensure customers are provided with the best support and advice.
We believe that our time-served, qualified technicians are the best in the industry, trained to service, calibrate, offer technical support and repair all types of our specialist electrochemical sensors, using the latest techniques and equipment.
Globally, our channel partners and sales representatives are very knowledgeable and offer specialised, local support in all regions.
In the UK, our expert Service Engineers are strategically placed to ensure speedy response times for all our customers.
ATi’s policy is to put the training of operators at the forefront of our business, by providing on-site, off-site and digital training.
Our comprehensive training improves the knowledge and expertise of operators, sales representatives and channel partners, increases the monitor’s accuracy and efficiency, improves product lifespan and reduces maintenance costs.
Enhancing your capabilities
ATi offers an extensive range of services to help your business achieve best-in-class performance, while optimising costs, including:
- Training workshops
- Industry leading technical support
- Bespoke applications to suit specific needs
- Manufacturing of dual validation and triple validation boards
- Calibration Sensor Exchange Programme
- Certification of calibrations
- Installation and commissioning
- Environmentally green monitoring solutions
- Site visits
- In-house servicing and repair on equipment
- Service contract on equipment
- Sample monitors for trials
ATi offers a series of training and information videos covering a multitude of topics, products and solutions to help clients enhance their knowledge and capabilities.
A team of experts, ready to help
A global company with a caring culture. We have a team of experts on hand to help with any product or support query you may have. Contact us and experience ATi’s exemplary customer support.Get in touch