Support

Providing first-class, customer-focused support before, during and after sales is at the heart of our business. This is why our valued customers return time and time again to ATi.

Service

Providing customer-focused support is at the heart of our business, offering a proactive, flexible approach to customer service. We have dedicated technical support teams to assist our clients with product questions, technical queries and training to ensure customers are provided with the best support and advice.

We believe that our time-served, qualified technicians are the best in the industry, trained to service, calibrate, offer technical support and repair all types of our specialist electrochemical sensors, using the latest techniques and equipment.

Globally, our channel partners and sales representatives are very knowledgeable and offer specialised, local support in all regions.

In the UK, our expert Service Engineers are strategically placed to ensure speedy response times for all our customers.

ATi’s policy is to put the training of operators at the forefront of our business, by providing on-site, off-site and digital training.

Our comprehensive training improves the knowledge and expertise of operators, sales representatives and channel partners, increases the monitor’s accuracy and efficiency, improves product lifespan and reduces maintenance costs.


Enhancing your capabilities

ATi offers an extensive range of services to help your business achieve best-in-class performance, while optimising costs, including:

  • Training workshops
  • Industry leading technical support
  • Bespoke applications to suit specific needs
  • Manufacturing of dual validation and triple validation boards
  • Calibration Sensor Exchange Programme
  • Certification of calibrations
  • Installation and commissioning
  • Environmentally green monitoring solutions
  • Site visits
  • In-house servicing and repair on equipment
  • Service contract on equipment
  • Sample monitors for trials

Training videos

ATi offers a series of training and information videos covering a multitude of topics, products and solutions to help clients enhance their knowledge and capabilities.

MetriNet Chlorine M-Node Sensor Training

2nd November 2021 | English

Q46H Free Chlorine Monitor Training

21st January 2022 | English

Q46D Dissolved Oxygen Monitor Training

2nd February 2022 | English

Q46 Turbidity Analyser Training

2nd February 2022 | English

F12D AutoTest Data Storage Training

2nd February 2022 | English

F12D with AutoTest Module Training

2nd February 2022 | English

FAQs

   

We recommend that the H10 smart gas sensor is calibrated every 6 – 12 months, however this may vary depending upon which gas is being monitored.

Yes, the ATi H10 smart gas sensor can be plugged into any compatible gas detection device. Also multiple sensors can be used on one device, resulting in a gas detector that can go from measuring Phosgene to Ammonia in less than one minute.

Yes, all MetriNet smart water quality solutions are modular. This allows for bespoke units to be built with the flexibility to add further parameters at a later stage.

The ATi MetriNet smart water quality solution can monitor 8 different parameters at once from a total selection of 16.

A team of experts, ready to help

A global company with a caring culture. We have a team of experts on hand to help with any product or support query you may have. Contact us and experience ATi’s exemplary customer support.

Get in touch